Terms of Service

Welcome to Bharat Fibernet. These Terms of Service ("Terms") govern your access to and use of our website, broadband connections, leased lines, and related internet services ("Services").

By visiting our website or using our Services, you agree to comply with these Terms. Please read them carefully before proceeding.

If you do not agree with these Terms, please discontinue the use of our website and services immediately.

1. Introduction

• Bharat Fibernet is committed to providing fast, reliable, and secure internet connectivity to homes and businesses across India.
• These Terms outline the rights and responsibilities between you ("User", "you", "your") and Bharat Fibernet ("Company", "we", "us", "our").

By using our Services, you accept these Terms and our Privacy Policy as legally binding.

2. Eligibility

To subscribe or use our Services, you must:

• Be at least 18 years of age, or have consent from a legal guardian.
• Provide accurate and verifiable personal and contact information.
• Not use our Services for unlawful, abusive, or fraudulent activities.

3. Service Usage Guidelines

3.1 Fair Usage Policy (FUP)

To ensure optimal service quality for all users, Bharat Fibernet implements a Fair Usage Policy. Once you reach your data limit, speeds may be adjusted for the remainder of your billing cycle.

3.2 Responsible Use

You agree not to:

• Share or resell your connection without authorization.
• Use the network for illegal downloads, spamming, or hacking.
• Interfere with or damage our network, infrastructure, or other users' connections.

Violation of these terms may result in suspension or termination of your account.

3.3 Service Availability

We strive to maintain consistent uptime and service performance. However, occasional downtime may occur due to:

• Scheduled maintenance
• Network upgrades
• Unforeseen technical or environmental issues

Bharat Fibernet will make all reasonable efforts to restore services promptly.

4. Installation & Equipment

• Standard installation is typically completed within 48–72 hours after payment confirmation.
• Access to the installation site must be ensured by the customer.
• Devices such as routers or modems provided by Bharat Fibernet remain company property unless purchased.
• Customers are responsible for keeping the equipment in good condition. Damaged or lost devices may incur replacement charges.

5. Account Management & Billing

5.1 Account Creation

You must register an account using accurate personal details. You are responsible for safeguarding your credentials and any activities under your account.

5.2 Payment & Renewal

All plans are billed in advance as per your selected package. Timely payment is required to maintain uninterrupted service.

5.3 Refund Policy

Fees once paid are non-refundable, except in the following cases:

• Duplicate transaction
• Service activation delay beyond 10 business days (excluding customer-side delays)

Refunds, if applicable, will be processed within 7–10 working days.

6. Data Usage & Privacy

Your data privacy is important to us. We collect and process personal information strictly in accordance with our Privacy Policy, which complies with The Digital Personal Data Protection Act, 2023.

Information such as your contact details, usage data, and browsing behavior may be used to:

• Improve service experience
• Communicate updates and offers
• Maintain compliance and security standards

7. Intellectual Property

All text, logos, designs, graphics, and software on this website are the intellectual property of Bharat Fibernet or its licensors.

You may not copy, distribute, reproduce, or use any content from our website without prior written consent.

8. Third-Party Links

Our website may include links to external websites. Bharat Fibernet is not responsible for the content, accuracy, or privacy practices of third-party sites.

Accessing these links is at your own discretion.

9. Limitation of Liability

Bharat Fibernet shall not be liable for:

• Any loss of data, revenue, or profits due to service interruption.
• Indirect or consequential damages arising from the use or inability to use our services.
• Delays or failures caused by circumstances beyond our control (e.g., network outages, natural disasters, government restrictions).

In all cases, our total liability shall not exceed the amount paid by you in the most recent billing cycle.

10. Termination or Suspension

We may suspend or terminate your service if:

• Payments are overdue.
• You breach these Terms or misuse the service.
• Required by law or regulatory order.

You will be notified before termination whenever possible.

11. Indemnification

You agree to indemnify and hold harmless Bharat Fibernet, its employees, and affiliates from any claims, damages, or losses resulting from:

• Violation of these Terms
• Misuse of our services
• Infringement of intellectual property or third-party rights

12. Changes to Terms

Bharat Fibernet reserves the right to modify or update these Terms at any time. Revised Terms will be posted on this page with an updated "Last Modified" date.

Continued use of our website or services implies acceptance of the revised Terms.

13. Governing Law & Jurisdiction

These Terms are governed by the laws of India.

Any disputes shall fall under the jurisdiction of courts in Hyderabad, Telangana, unless stated otherwise by law.

14. Contact Information

For any questions, feedback, or concerns regarding these Terms, please reach out to us:

Email: info@bharatvoip.com

Website: www.bharatfibernet.in

Customer Support: +91 7799906341

15. Acknowledgment

By continuing to use Bharat Fibernet's website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and the accompanying Privacy Policy.

Have Questions About Our Terms?

Our support team is ready to help clarify any questions you may have.