Let's get your connection back up.

1. Why is my internet so slow?

Slow internet can be frustrating, but there are several common causes and quick fixes:

Common Causes:

• Too many devices connected to your network
• Router placement (walls, distance, interference)
• Background downloads or updates running
• Peak usage hours in your area
• Outdated router firmware

Quick Fixes:

1. Restart your router (unplug for 30 seconds, then plug back in)
2. Move closer to the router or reposition it to a central location
3. Disconnect unused devices
4. Check if anyone is streaming or downloading large files
5. Run a speed test at different times to identify patterns

Still slow? Contact our support team to check for network issues or upgrade options.

2. Wi-Fi keeps dropping — what can I do?

If your Wi-Fi connection keeps disconnecting:

Troubleshooting Steps:

1. Restart your router: Unplug it for 30 seconds, then reconnect
2. Check router placement: Keep it away from microwaves, cordless phones, and thick walls
3. Update router firmware: Log into your router settings and check for updates
4. Change Wi-Fi channel: Switch to a less congested channel (1, 6, or 11 for 2.4GHz)
5. Reduce interference: Move electronic devices away from the router

For Persistent Issues:

Contact Bharat Fibernet support to check for line issues or schedule a technician visit.

3. Is there an outage in my area?

To check if there's a service outage:

Quick Check:

• Log in to your Bharat Fibernet account and check the Service Status section
• Visit our website's outage map (if available)
• Check our social media pages for announcements
• Call our helpline: +91 7799906341 / 040-42027737

If there's a known outage, our team is already working on it. You'll receive updates via SMS or email once service is restored.

No outage reported? The issue might be specific to your connection. Contact support for assistance.

4. How can I boost my Wi-Fi speed?

Here are proven ways to improve your Wi-Fi performance:

Optimization Tips:

1. Router Placement: Place it in a central, elevated location away from walls and obstacles
2. Use 5GHz Band: If your router supports dual-band, use 5GHz for faster speeds (shorter range)
3. Limit Connected Devices: Disconnect devices you're not using
4. Use Ethernet: For gaming or streaming, connect directly via cable
5. Update Devices: Keep your router firmware and device drivers updated
6. Change Password: Ensure no unauthorized users are on your network
7. Wi-Fi Extenders: Consider using range extenders for larger homes

Need more speed? Check if you're eligible for a plan upgrade.

5. Router's on but no internet — why?

If your router lights are on but you have no internet access:

Troubleshooting Steps:

1. Check the WAN/Internet light: It should be solid or blinking green. If it's red or off, there's a line issue
2. Restart the router: Unplug for 30 seconds, then reconnect
3. Check cables: Ensure the WAN/Internet cable is securely connected
4. Try another device: Check if other devices can connect to verify if it's device-specific
5. Forget and reconnect: On your device, forget the Wi-Fi network and reconnect with the password

Check Your Account:

• Verify your account is active and payments are up to date
• Check for any service suspension notices

If none of these work, contact Bharat Fibernet support for technical assistance.

6. Need More Assistance?

If you're still experiencing connection issues, our technical support team is here to help.

Helpline: +91 7799906341 / 040-42027737

Email: info@bharatvoip.com

For Enterprises:

Contact your dedicated Network Engineer or Account Manager for priority support.

At Bharat Fibernet, we're committed to keeping you
connected, always.