Moving or closing your connection?

1. How do I shift my connection?

If you're moving to a new location, you can easily transfer your Bharat Fibernet connection.

For Homes and SMEs:

1. Log in to your Bharat Fibernet Account.
2. Go to My Account → Relocation Request.
3. Enter your new address and preferred shifting date.
4. Our team will verify service availability at your new location.
5. Once confirmed, a technician will visit to reinstall and activate your connection.

For Enterprises:

Reach out to your Account Manager for site inspection, relocation planning, and network setup coordination.

Tip: Submit your relocation request at least 3–5 days in advance to ensure a smooth transition.

2. Can I keep my plan after moving?

Yes — in most cases, you can continue using the same plan at your new location.

However, plan availability depends on network coverage in your new area.

If the same plan isn't available, our support team will suggest the nearest equivalent or upgraded plan.

Note: All unused balance or prepaid amounts from your old location will be adjusted automatically in your new account.

3. What's the process for disconnection?

If you wish to discontinue your Bharat Fibernet connection:

1. Log in to your account and go to Service Requests → Disconnection.
2. Fill in your registered details and select a reason for disconnection.
3. Confirm your request — you'll receive an acknowledgment email or SMS.
4. Our team will schedule a visit to collect any Bharat Fibernet equipment (if applicable).

For Enterprises:

Contact your Account Manager to initiate a formal termination process, including equipment handover and final billing settlement.

4. How long does relocation take?

• For Home and SME users: Relocation is typically completed within 24 to 48 hours after service verification.
• For Enterprise customers: Relocation may take 2–5 business days, depending on network setup and site requirements.

You'll receive notifications at every stage — from technician assignment to activation confirmation.

5. Are there any charges for closure?

• For prepaid customers: No additional charges apply; any remaining balance will be adjusted in your final statement.
• For postpaid customers: Ensure all dues are cleared before requesting closure.
• For customers using Bharat Fibernet equipment (routers or ONT devices): Charges may apply if the equipment isn't returned in working condition.

Enterprise clients:

Please review your service agreement or contact your Account Manager for detailed closure policies.

6. Need More Assistance?

If you need help with shifting, disconnection, or plan continuation, our Support Team is ready to assist.

Helpline: +91 7799906341 / 040-42027737

Email: info@bharatvoip.com

For Enterprises:

Contact your dedicated Account Manager for end-to-end assistance and relocation planning.

At Bharat Fibernet, we make moving or closing your
connection simple, transparent, and worry-free.